We're committed to providing a high standard of service to you and all our customers. Occasionally we may not live up to our expectations and if this happens we want to hear from you. This will allow us to put matters right and improve our service. We value your feedback and thank you for helping us to improve the quality of our service.
In the first instance, please share your complaint with our staff as they are usually best placed to resolve the problem.
Alternatively, or if your concern remains unresolved, contact our customers service team using the contact below. The customer's service department is open Monday to Friday 0900-1700 hours.
Telephone: 01494 778234.
Address: 42 Townsend Road Chesham Bucks HP5 2AA
Absolutely. We wouldn't have it any other way. We offer test drives to all of our customers, with no obligation to buy. Due to volume of local traffic, it will be a short drive - but enough to get a good idea if it's the right car for you.
You'll need a full valid driving license to do this, so don't forget to bring it. Should the car sell before your appointment then we'll notify you immediately.
Please note that we do not allow dogs or any other pets in our showrooms, forecourts and cars. Please remember to plan ahead if you do have a pet.
Cars & Vans we offer for sale at Kars.co.uk Ltd have successfully passed a mechanical and safety inspection in addition to a final quality control inspection. If you want to double check before taking delivery of any vehicle, you're welcome to arrange an independent inspection at your own expense. If any mechanical or electrical problems are evident at these times, they will be remedied accordingly.
Note: inspections must be pre-booked so we can allocate space
The way you purchase road tax has changed. Since October 1 2014, car tax is no longer transferable between owners. This means that now, buyers of used cars will have to tax them themselves as soon as they take ownership, rather than benefiting from tax already paid for by the seller. You can easily use the free internet access at our showrooms to purchase yours before driving away in your new car.
For more information visit: https://www.gov.uk/government/
Yes this is possible*. In order to purchase a car you'll need to bring the following documentation with you:
Sorry, we are unable to accept mobile phone bills.
*Circumstances and timings apply
Due to health and safety reasons we're unable to keep the tanks in our cars full. However, you'll have enough fuel to take you to a local petrol station. You'll find a petrol station within a few minutes of Kars.co.uk Ltd
Bucks, HP5 2AU
Fitch's Service Station:
As no two used cars are the same, we'll need to carry out a physical inspection (covering age, condition, documentation, mileage, ownership, specification and more) on your car before we can offer you the best possible price.
Once an offer is made this is valid for 7 days. So if you're unsure about your part exchange, you've plenty of time to make up your mind.
This can now be done online by visiting https://www.gov.uk/
Alternatively you can take the original documentation to a local DVLA office, together with a the Vehicle Registration Form V778/1. Once you've received the full log book and MOT with the new registration for the vehicle, we'll accept it for part exchange. Please note that this route will take much longer that the online option.
Depending on the time it takes to remove the private plate and get the new log book, we reserve the right to revalue the part exchange vehicle.
No. As all vehicles are different your car must be under 10 years old In addition to this your car must pass our mechanical, body and paint work inspection.
If your car doesn't meet these requirements we can scrap your vehicle FOC
This insurance is available for passenger cars, vans and light commercial vehicles up to 3,500kg GVW that are registered within the United Kingdom.
This insurance does not cover vehicles that:
If you're still unsure one of our team will be able to answer your questions.