• 01494 778234

Home > faqs karsltd chesham buckinghamshire


  • When are your opening times?

    Monday to Friday: 9am - 5.30pm Saturday: 9am - 4.30pm Sunday: 10am - 1pm Bank Holidays: 10am - 2pm
  • How do you keep your prices so low?

    We buy in our cars in bulk and compare thousands of cars every week. Our high volume turnover and commitment to keeping costs down means we can pass savings on to our customers. You pay less because our profit margins are much lower.
  • Do I need an appointment?

    No, you don't. Just pay us a visit and we'll be more than happy to help but we always recommend to phone us before you make any travel arrangements just to confirm the availability of the vehicle.
  • Do you negotiate on price?

    Yes, But we want the best for each and every customer, so we work hard with our pricing team. Every week they monitor both our competitor prices, CAP and Glasses prices across the industry, so that each car is at the lowest possible price.
  • Can I reserve a car?

    If you do want to reserve a car then you will be required to see and drive the vehicle before you make any financial commitment. If you are happy with the car and wish to progress then you can leave a £200 holding deposit on cars / van when you visit our dealership.
  • Do you arrange cars for export?

    Yes we help you arrange cars for export, but you're free to export the car yourself. We'll be happy to help with the relevant documentation. Speak to our team for more information.
  • I need to make a complaint. What is your complaints procedure?

    We're committed to providing a high standard of service to you and all our customers. Occasionally we may not live up to our expectations and if this happens we want to hear from you. This will allow us to put matters right and improve our service. We value your feedback and thank you for helping us to improve the quality of our service.

    In the first instance, please share your complaint with our staff as they are usually best placed to resolve the problem.

    Alternatively, or if your concern remains unresolved, contact our customers service team using the contact below. The customer's service department is open Monday to Friday 0900-1700 hours.

    Telephone: 01494 778234.

    Email: customerservice@kars.co.uk

    Address: 42 Townsend Road Chesham Bucks HP5 2AA





  • Are your car's HPI checked?

    Yes. We guarantee our cars have no outstanding finance, and have not been stolen or written off unless otherwise stated.
  • Can I test drive the car before buying it?

    Absolutely. We wouldn't have it any other way. We offer test drives to all of our customers, with no obligation to buy. Due to volume of local traffic, it will be a short drive - but enough to get a good idea if it's the right car for you.

    You'll need a full valid driving license to do this, so don't forget to bring it. Should the car sell before your appointment then we'll notify you immediately.

    Please note that we do not allow dogs or any other pets in our showrooms, forecourts and cars. Please remember to plan ahead if you do have a pet. 

  • What is the £99 admin fee for?

    We charge this fee to cover essential documentation and administration costs. Your statutory rights are not affected.
  • Have your cars been checked?

    Cars & Vans we offer for sale at Kars.co.uk Ltd have successfully passed a mechanical and safety inspection in addition to a final quality control inspection. If you want to double check before taking delivery of any vehicle, you're welcome to arrange an independent inspection at your own expense. If any mechanical or electrical problems are evident at these times, they will be remedied accordingly.

    Note: inspections must be pre-booked so we can allocate space 

  • Do your cars have road tax?

    The way you purchase road tax has changed. Since October 1 2014, car tax is no longer transferable between owners. This means that now, buyers of used cars will have to tax them themselves as soon as they take ownership, rather than benefiting from tax already paid for by the seller. You can easily use the free internet access at our showrooms to purchase yours before driving away in your new car.

    For more information visit: https://www.gov.uk/government/news/vehicle-tax-changes

  • How do I secure a car?

    Come and see us in person. Deposits are by debit card or cash. As soon as you pay the £200 deposit for car or van, we'll reserve the car in your name for up to five days. Please note that this deposit is non-refundable.
  • Why is the £200 deposit non-refundable?

    We remove the vehicle from sale, preventing any other customers from buying it. The only exception is if you are not accepted for finance arranged by Kars.co.uk Ltd, in which case we'll refund the full deposit.
  • Can I drive away on the same day?

    Yes this is possible*. In order to purchase a car you'll need to bring the following documentation with you:

    1. Your UK/EU driving licence
    2. An EU Passport if using EU driving licence
    3. Two proofs of address dated within the last 90 days, e.g. bank statement, council tax statements or other utility bill

    Sorry, we are unable to accept mobile phone bills.

    *Circumstances and timings apply

  • How much fuel will be in my car?

    Due to health and safety reasons we're unable to keep the tanks in our cars full. However, you'll have enough fuel to take you to a local petrol station. You'll find a petrol station within a few minutes of Kars.co.uk Ltd

    Vale Road
    Bucks, HP5 2AU

    Fitch's Service Station:
    Amersham Road

    HP5 1NQ

  • Does the car have an MOT?

    Yes. Cars have a minimum of 30 / 60 days MOT.




  • Can you provide finance that suits my circumstances?

    Yes. Our finance experts can advise you on all finance options including hire purchase. Don't worry about your credit history, we'll do all we can to help.
  • Who do you work with to provide finance?

    We use specialist brokers.
  • What is Hire Purchase?

    Car hire purchase is a form of car finance. With our hire purchase options you can spread the cost of your car in a way that suits you. We offer flexible terms ranging from 12 to 60 months. Whichever you choose because the loan is secured on a vehicle, your other credit needs are left undisturbed.
  • What is your APR?

    The APR's are typically very competitive against other car dealers, saving you time and trouble the broker will call you first to discus you options.
  • Do you offer 0%?

    We don't offer an interest free finance product.
  • Over what period of time can I take my finance?

    We offer a variety of terms from 12 months to 60 months (5 years), depending on the finance plan you have chosen.
  • Can I apply for finance online?

    Yes. You can apply online via this link and we forward the information to the finance broker  If you prefer, you can talk to one of our team member.
  • Can I apply for finance if I have a Provisional, EU or International driving licence?

    Yes, but this is subject to the finance companies criteria and your personal credit standing.
  • What if I have a poor credit history?

    A less than perfect credit history shouldn't stand between you and the car you need. That's why we work closely with customers with low credit scores. We always do our best to find solutions that suit everyone
  • How much deposit do I need for finance?

    This depends entirely on the Finance provider, but there are occasions where Finance can be arranged without a deposit. Our finance broker will provide you with a full quotation and advise you on the various finance packages available.
  • How old do I need to be to apply for finance?

    Under UK law you must be at least 18 years old to enter into a finance agreement.
  • What documents do I need to apply for finance?

    1. Your UK/EU driving licence.
    2. EU Passport if using EU driving licence.
    3. Two proofs of address dated within the last 90 days, e.g. bank statement, council tax statements or other utility bill.
    4. Sorry, we're unable to accept mobile phone bills.
  • What if I don't have council tax statements, utility bills or bank statements?

    We may still be able to help, just contact us on 01494 778234 for more information.
  • What if I still have outstanding finance on my part exchange car?

    Firstly you need to contact your existing finance provider and obtain a settlement figure. Once you have this, come in and get a value on your part exchange. When we have both these figures, we can work out how much deposit you have towards your next purchase, or if you need to put money in to clear your existing finance.
  • Is it possible to use my own finance provider?

    It's possible to use your own finance provider finance companies will have to send documents to us. They will then want a receipt of the original documents before paying us for the car, which can lead to a delay in the purchase of your car.




  • Does my car have to be running?

    Yes, we'll need your car to be up and running for a part exchange.
  • What's the oldest car you accept in part exchange?

    We will consider any age car for part exchange. Just bring us your car for a valuation.
  • Can you give me a price by email or on the phone?

    As no two used cars are the same, we'll need to carry out a physical inspection (covering age, condition, documentation, mileage, ownership, specification and more) on your car before we can offer you the best possible price.

    Once an offer is made this is valid for 7 days. So if you're unsure about your part exchange, you've plenty of time to make up your mind.

  • Can I part exchange my mum's / friend's / cousin's car?

    Yes as long as they are with you at the time of purchase. You need to be the legal owner of your own car. For more information and to discuss any extenuating circumstances please call us on 01494 778234.
  • My car's registered in Northern Ireland. Will you accept it?

    Yes as long as you have all the relevant documents. To find out more please call 01494 778234
  • Do you check the mileage on cars before accepting them?

    Yes, we run a NMR (National Mileage Register) check to make sure the mileage is correct. We will also want to check the service history to ensure it stacks up, along with the car's VOSA history (MOT).
  • Do you HPI check cars before taking them in as part exchange?

    Yes. We'll check to make sure your car has no outstanding finance, is not an insurance write off and is not stolen. We may also carry out an Experian check on the vehicle.
  • Does my car need to have a current MOT?

    You shouldn't be on the road without a current MOT certificate. But we will consider a car without a current MOT. For more information please call us on 01494 778234.
  • Why should I part exchange my car at Kars.co.uk Ltd?

    On average, we appraise quite a few vehicles a month from customers on a part exchange basis. This is by far more effective way to dispose of your vehicle for a better price more than any competitor, so it is most definitely worth your time visiting us with your car.
  • Can I part exchange more than one car against my new purchase?

    We will look at all part exchange deals on an individual basis and this may be possible. You would need to bring both cars to our dealership for inspection. For more information please call us on 01494 778234
  • Do you accept any vehicles?

    We do not accept specialist vehicles and kit cars. However we'll consider any age of car that you have in part exchange. Due to new DVLA rules we regret that we cannot accept a vehicle in part exchange without a full logbook. We reserve the right to refuse any vehicles.
  • Do you accept VCARs?

    A VCAR is any motor vehicle that has been declared an insurance write off. Vehicles on VCAR can still be taken in part exchange. However, this will be at the discretion of our part exchange valuers, and it will be subject to the value, make, age and specification of the vehicle. Please remember there'll be a significant difference in price. We don't accept category A or B cars as they should not be on the road.
  • What do I need to do if I wish to keep my private number plate?

    This can now be done online by visiting https://www.gov.uk/keep-registration-number 

    Alternatively you can take the original documentation to a local DVLA office, together with a the Vehicle Registration Form V778/1. Once you've received the full log book and MOT with the new registration for the vehicle, we'll accept it for part exchange. Please note that this route will take much longer that the online option.

    Depending on the time it takes to remove the private plate and get the new log book, we reserve the right to revalue the part exchange vehicle. 





  • How do you determine an offer?

    Our offers are based on many criteria, including the condition of your car's mechanics and bodywork, book prices, previous owners, current valuation guides and the latest market trends.
  • What if my car has finance owing?

    If you'd like us to settle your outstanding finance you'll need to obtain an up-to-date settlement letter from your finance provider. If you're unsure how to get this, our team will be happy to help.
  • How do I get my money?

    We'll transfer your money directly to your bank account, so we'll need to see a debit card, cheque book, a paying-in book or a bank statement.
  • What about the value of my remaining road tax?

    If you sell your car to us and have notified the DVLA, you'll be refunded automatically for any full remaining months left on the vehicle tax.  You won't need to apply separately for a refund. The DVLA will send this refund to the address of the registered keeper.
  • Do you buy any car regardless of age and condition?

    No. As all vehicles are different your car must be under 10 years old In addition to this your car must pass our mechanical, body and paint work inspection.

    If your car doesn't meet these requirements we can scrap your vehicle FOC

  • Can you still help me if my car is registered at my old address?

    Possibly you would need to provide confirmation of your new and old address. Contact us for more information on 01494 778234.
  • Can you transfer money to another person's account?

    No, we can only pay the legal owner of the car.
  • I've lost my original log book, but have a photocopy. Is this OK?

    Sorry, we'll need the full, original log book. You can contact the DVLA to apply for a new V5 document, simply visithttps://www.gov.uk/vehicle-registration-certificate-v5c-log-book
  • Will you buy my left-hand drive car?

    Yes as long as you have all the relevant original documents are available with the vehicle we will consider it for part exchange or an outright purchase.
  • My car is a non-runner. Will you still buy it?

    Your car will need to be running and would need to pass our mechanical inspection for us to accept it.




  • Who administers the Mechanical Breakdown Insurance?

    VGS Warranty is responsible for administering MBI and handling any claims.
  • What are the main features and benefits of the mechanical breakdown insurance?

    This insurance contributes towards the cost of repairs required to your vehicle, due to unexpected breakdowns occurring within the period of cover and up to the maximum claim limit selected.
  • What is not covered by the policy?

    1. Any customer excess as detailed in the schedule
    2. The cost of Components listed as excluded
    3. Impact or accidental damage
    4. General maintenance or serviceable items
    5. Wear and tear where the vehicle is over 5 years old and has covered more than 60,000 miles
    6. Faults which existed prior to the commencement of this insurance or that could be covered by any other warranty / guarantee / insurance
    7. Damage caused by overheating, freezing, corrosion or the intrusion of harmful substances (for example the ingress of water), use of an incorrect grade of fuel or oil, or lack of antifreeze, lubrication or servicing
    8. Faults which were on the Vehicle at the time of purchase, or caused by the result of inadequate servicing or as a result of faulty workmanship.
  • How do I know if I'm eligible for mechanical breakdown insurance?

    This insurance is available for passenger cars, vans and light commercial vehicles up to 3,500kg GVW that are registered within the United Kingdom.

    This insurance does not cover vehicles that:

    1. Are used for hire or reward (e.g. taxi or driving tuition)
    2. Have been modified from the manufacturer's specification (unless agreed by Us)
    3. Are used for road-racing, rallying, or any other competitive event

    If you're still unsure one of our team will be able to answer your questions.

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Chesham Trade Centre

Central Garage
42 Townsend Road
  • 01494 778234